A QR Check-In for Showroom Appointments: Closing the Loop Between a WhatsApp Booking and the Walk-In

Description and use

A QR code links a customer’s arrival to a pre‑booked WhatsApp appointment, notifying the assigned salesperson and improving service efficiency.

Problem

Jewellery showrooms lose track of WhatsApp‑booked customers at the door, causing mismatched sales staff and wasted preparation.

Outcome

The QR check‑in links the customer’s arrival to the pre‑booked slot, ensuring the correct salesperson is alerted with preferences, reducing missed appointments and improving customer experience.

Workflow

• 1. Booking confirmed on WhatsApp with a QR code containing a signed token.
• 2. Receptionist scans QR on a tablet at the showroom.
• 3. System verifies token, retrieves booking ID, and looks up preferences.
• 4. Assigned salesperson receives a WhatsApp alert with the customer’s noted preferences.
• 5. If no scan occurs within the slot, a prompt is sent to the salesperson to follow up.
• 6. Walk‑ins without QR are handled by searching by phone number.

Evidence

Jewellery showrooms that book appointments on WhatsApp usually lose track at the door: the customer walks in, nobody connects them to the booking, and the salesperson who prepared is busy elsewhere.

Source

Booking confirmed on WhatsApp; the message includes a QR code with a short signed token.

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At the showroom, the receptionist scans it on a tablet.

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The assigned salesperson gets a WhatsApp alert with the customer's noted preferences.

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The token carries a booking id only. Preferences are looked up on scan, inside your system.

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If nobody scans within the slot, send the salesperson a prompt to follow up personally. Do not auto-send "you missed your appointment".

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