AI Won't Fix a Broken Process. Map It First, Then Automate

Description and use

<p>Automation copies your process. If the process is confused, you now have confusion running at speed, and nobody to blame in the room because the software did it. That is the failure mode I see most often in businesses between fifty lakh and fifty crore: not bad tools, not bad vendors, just a process that was never written down being handed to a machine that requires it to be.</p> <p>The fix is boring and it takes twenty minutes. Before you buy anything, before you book a demo, you map the process. Not a flowchart with swimlanes. A single sheet of paper and four questions.</p> <h2> Why the t

Problem

<p>Automation copies your process. If the process is confused, you now have confusion running at speed, and nobody to blame in the room because the software did it. That is the failure mode I see most often in businesses between fifty lakh and fifty crore: not bad tools, not bad vendors, just a process that was never written down being handed to a machine that requires it to be.</p> <p>The fix is boring and it takes twenty minutes. Before you buy anything, before you book a demo, you map the process. Not a flowchart with swimlanes. A single sheet of paper and four questions.</p> <h2> Why the t

Outcome

<p>Automation copies your process. If the process is confused, you now have confusion running at speed, and nobody to blame in the room because the software did it. That is the failure mode I see most often in businesses between fifty lakh and fifty crore: not bad tools, not bad vendors, just a process that was never written down being handed to a machine that requires it to be.</p> <p>The fix is boring and it takes twenty minutes. Before you buy anything, before you book a demo, you map the process. Not a flowchart with swimlanes. A single sheet of paper and four questions.</p> <h2> Why the t

Evidence

AI Won't Fix a Broken Process. Map It First, Then Automate

Source