Automating a Broken Process Just Breaks Things Faster

说明与用途

自动化缺陷流程会放大错误，消除关键的人类判断。

问题

Automating a flawed onboarding process removed essential human judgment, amplifying defects and creating more errors than the manual workflow.

结果

Automation amplified a subtly broken process, removing critical human judgment and increasing errors faster than the manual method.

工作流

• 1. Identify the onboarding process to automate. 2. Map all visible steps across systems. 3. Build automation to perform those steps. 4. Deploy and monitor for errors. 5. Observe increased error rate due to missing human checks. 6. Re‑introduce human review to correct the process before full automation.

证据

Automation is an amplifier, not a corrective. It takes whatever the process currently produces and produces much more of it, much faster, with far greater consistency.

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