Before You Automate a B2B Workflow, Price Its Exceptions

Description and use

<h1> Before You Automate a B2B Workflow, Price Its Exceptions </h1> <p>Most AI automation proposals begin with the happy path: a request arrives, the system reads it, chooses an action, updates a record, and sends a response. The diagram looks efficient because every box works.</p> <p>Real operations are built from the cases outside that diagram. A supplier sends the wrong attachment. Two customer records match. A contract contains a nonstandard clause. The CRM is stale. An approval arrives after the deadline. A tool returns a timeout after completing the action. A human changes the source doc

Problem

<h1> Before You Automate a B2B Workflow, Price Its Exceptions </h1> <p>Most AI automation proposals begin with the happy path: a request arrives, the system reads it, chooses an action, updates a record, and sends a response. The diagram looks efficient because every box works.</p> <p>Real operations are built from the cases outside that diagram. A supplier sends the wrong attachment. Two customer records match. A contract contains a nonstandard clause. The CRM is stale. An approval arrives after the deadline. A tool returns a timeout after completing the action. A human changes the source doc

Outcome

<h1> Before You Automate a B2B Workflow, Price Its Exceptions </h1> <p>Most AI automation proposals begin with the happy path: a request arrives, the system reads it, chooses an action, updates a record, and sends a response. The diagram looks efficient because every box works.</p> <p>Real operations are built from the cases outside that diagram. A supplier sends the wrong attachment. Two customer records match. A contract contains a nonstandard clause. The CRM is stale. An approval arrives after the deadline. A tool returns a timeout after completing the action. A human changes the source doc

Evidence

Before You Automate a B2B Workflow, Price Its Exceptions

Source