Build a Bilingual Support Workflow with n8n and DEVUP AI: Verified Orders and Human Review

Description and use

Create a bilingual support workflow with n8n and DEVUP AI that verifies orders and prepares a review packet for human approval.

Problem

An automated reply that confidently says “your payment is confirmed” would turn a customer claim into a business fact.

Outcome

The workflow produces a human-reviewable packet that includes the customer message, a draft reply, evidence from the order record, and review reasons, without sending any message automatically.

Workflow

• Manual Trigger starts the workflow
• Demo Input provides fictional customer context and message
• Prepare Request validates input, extracts order ID, and constructs the API request
• DEVUP Triage makes a nonstreaming HTTP request to DEVUP AI
• Validate Triage checks completion, JSON shape, types, and order-ID evidence
• Read Demo Order applies tenant and customer ownership checks and rejects stale evidence
• Build Review Packet applies policy and renders a draft reply

Evidence

An automated reply that confidently says “your payment is confirmed” would turn a customer claim into a business fact.

Source

We will build a bilingual support workflow with n8n and DEVUP AI that understands a message, verifies the relevant order, and prepares a reply for a human reviewer.

Source

The final result is a review packet: the original message, proposed reply, supporting evidence, review reasons, and queue assignment.

Source