Building an AI Chatbot That Doesn't Make Things Up

Description and use

<p>Most AI chatbot projects don't fail because of the model. They fail because of everything around it: what it knows, what it's allowed to do, and what happens when it's wrong.</p> <p>Here is the architecture and the decisions that matter, whether you build it yourself or hire a team.</p> <h2> 1. Define the scope before the stack </h2> <p>Write down what the bot owns and what it must hand off. A narrow scope (tier-1 support, lead qualification, appointment booking) beats a general assistant every time. Escalation rules are part of the spec, not an afterthought.</p> <h2> 2. Ground answers in y

Problem

<p>Most AI chatbot projects don't fail because of the model. They fail because of everything around it: what it knows, what it's allowed to do, and what happens when it's wrong.</p> <p>Here is the architecture and the decisions that matter, whether you build it yourself or hire a team.</p> <h2> 1. Define the scope before the stack </h2> <p>Write down what the bot owns and what it must hand off. A narrow scope (tier-1 support, lead qualification, appointment booking) beats a general assistant every time. Escalation rules are part of the spec, not an afterthought.</p> <h2> 2. Ground answers in y

Outcome

<p>Most AI chatbot projects don't fail because of the model. They fail because of everything around it: what it knows, what it's allowed to do, and what happens when it's wrong.</p> <p>Here is the architecture and the decisions that matter, whether you build it yourself or hire a team.</p> <h2> 1. Define the scope before the stack </h2> <p>Write down what the bot owns and what it must hand off. A narrow scope (tier-1 support, lead qualification, appointment booking) beats a general assistant every time. Escalation rules are part of the spec, not an afterthought.</p> <h2> 2. Ground answers in y

Evidence

Building an AI Chatbot That Doesn't Make Things Up

Source