DisputeDeck Lite: An Open-Weight AI Assistant for Online Seller Disputes

Description and use

DisputeDeck Lite enables sellers to systematically analyze disputes, identify missing evidence, and produce professional responses, reducing manual effort and improving consistency.

Problem

Small online sellers struggle to organize information and draft professional responses when a customer disputes an order.

Outcome

DisputeDeck Lite enables sellers to systematically analyze disputes, identify missing evidence, and produce professional responses, reducing manual effort and improving consistency.

Workflow

• Enter order details and complaint description
• Select available evidence
• Generate case analysis
• Review missing-evidence checklist
• Draft professional reply
• Export case summary as JSON