Every refused COD parcel costs an Indian seller ₹150. RTO Shield stops them before they ship

Description and use

RTO Shield automates risk scoring, WhatsApp messaging, address correction, and calls for Shopify sellers in India, reducing COD return costs.

Problem

Online sellers in India lose ₹150 per refused cash‑on‑delivery (COD) parcel, plus shipping costs, because buyers often refuse or cannot be reached.

Outcome

Demo shop shows ₹13,246 prevented, 3 COD orders converted to prepaid, 2 addresses fixed, 17 orders confirmed before shipping, and only one exception.

Workflow

• Connect RTO Shield to Shopify via API
• Score each pending COD order (0‑100 risk, band, reason)
• Send WhatsApp message from platform number with shop name
• Parse buyer reply for address correction
• Validate address against India Post pincode data
• Write back valid address to Shopify
• If no reply, initiate voice call via ElevenLabs
• Route unresolved orders to Exceptions screen for seller review

Evidence

RTO Shield uses ₹150 as the default cost of one RTO

Source

The seller doesn’t get the product’s price back as profit. They lose the shipping out and the shipping back.

Source

RTO Shield connects to a Shopify store and works through every new COD order: Scores it, Messages the buyer on WhatsApp, Fixes the address, Calls when nobody answers, Hands the leftovers to a human.

Source

The demo shop’s Results screen (demo data): ₹13,246 prevented, 3 COD orders converted to prepaid, 2 addresses fixed, 17 orders confirmed before they shipped.

Source