From 4.0 to 4.8 Stars: Ivory Tower Hotel's H-EDOS Experience

Description and use

Implementing H‑EDOS at Royal Garden Suites raised OTA rating from 4.2 to 4.6+, cut energy use by 30 %, reduced response time to <30 sec, lowered staffing by 30 %, and added $25 K/month in non‑room revenue.

Problem

Hotel needed to improve guest experience, reduce energy consumption, speed up response times, lower staffing costs, and increase non-room revenue.

Outcome

H‑EDOS implementation raised OTA rating from 4.2 to 4.6+, cut energy use by 30 %, reduced response time to <30 sec, lowered staffing needs by 30 %, and generated an additional $25 K/month in non‑room revenue.

Workflow

• 1. Deploy H‑EDOS building public area access control (multi‑auth, visitor management, elevator control, security alerts).
• 2. Integrate AI voice control for room and public area devices.
• 3. Configure energy‑saving schedules and real‑time analytics.
• 4. Monitor performance metrics (energy, response time, OTA rating, staffing, revenue).
• 5. Adjust settings based on data to optimize guest experience and operations.

Evidence

Monthly Energy – High → -30%

Source

Response Time – 5-10min → <30sec

Source

OTA Rating – 4.2 → 4.6+

Source

Non-room Revenue – Low → +$25K/mo

Source