How I Built an Autonomous AI Refund Decision Engine with FastAPI, React, and LiteLLM

Description and use

<p>Customer returns and refund requests are among the costliest operational friction points for modern e commerce platforms. Traditional solutions force businesses to choose between two undesirable extremes:</p> <ol> <li>Rigid rule engines that deny valid edge cases, frustrating loyal shoppers.</li> <li>Naive generative chatbots that can be easily manipulated through prompt injection, promising free money and unauthorized chargebacks.</li> </ol> <p>To solve this, I designed and built an autonomous AI Customer Support Refund System. It balances instant automated decisions with deterministic pol

Problem

<p>Customer returns and refund requests are among the costliest operational friction points for modern e commerce platforms. Traditional solutions force businesses to choose between two undesirable extremes:</p> <ol> <li>Rigid rule engines that deny valid edge cases, frustrating loyal shoppers.</li> <li>Naive generative chatbots that can be easily manipulated through prompt injection, promising free money and unauthorized chargebacks.</li> </ol> <p>To solve this, I designed and built an autonomous AI Customer Support Refund System. It balances instant automated decisions with deterministic pol

Outcome

<p>Customer returns and refund requests are among the costliest operational friction points for modern e commerce platforms. Traditional solutions force businesses to choose between two undesirable extremes:</p> <ol> <li>Rigid rule engines that deny valid edge cases, frustrating loyal shoppers.</li> <li>Naive generative chatbots that can be easily manipulated through prompt injection, promising free money and unauthorized chargebacks.</li> </ol> <p>To solve this, I designed and built an autonomous AI Customer Support Refund System. It balances instant automated decisions with deterministic pol

Evidence

How I Built an Autonomous AI Refund Decision Engine with FastAPI, React, and LiteLLM

Source