🧟🤖 How I Led an AI-Native Cleanup of 120K+ dormant SaaS Tenants & Zero Customer Impact

Description and use

<blockquote> <p><strong>Note:</strong> Names, identifiers, infrastructure paths, dates, and selected implementation details have been generalized or rounded to protect confidential information. The architecture, failure modes, engineering decisions, and outcomes are real.</p> </blockquote> <h2> Table of Contents </h2> <ul> <li>The Cleanup Nobody Wanted to Own</li> <li>Why Deleting an Account Was Not a Delete</li> <li>The Plan: Start Small, Learn, Then Scale</li> <li>The First Warning: A Database Under Pressure</li> <li>The Hidden Side Effects</li> <li>The Silent Telemetry Failure</li> <li>The

Problem

<blockquote> <p><strong>Note:</strong> Names, identifiers, infrastructure paths, dates, and selected implementation details have been generalized or rounded to protect confidential information. The architecture, failure modes, engineering decisions, and outcomes are real.</p> </blockquote> <h2> Table of Contents </h2> <ul> <li>The Cleanup Nobody Wanted to Own</li> <li>Why Deleting an Account Was Not a Delete</li> <li>The Plan: Start Small, Learn, Then Scale</li> <li>The First Warning: A Database Under Pressure</li> <li>The Hidden Side Effects</li> <li>The Silent Telemetry Failure</li> <li>The

Outcome

<blockquote> <p><strong>Note:</strong> Names, identifiers, infrastructure paths, dates, and selected implementation details have been generalized or rounded to protect confidential information. The architecture, failure modes, engineering decisions, and outcomes are real.</p> </blockquote> <h2> Table of Contents </h2> <ul> <li>The Cleanup Nobody Wanted to Own</li> <li>Why Deleting an Account Was Not a Delete</li> <li>The Plan: Start Small, Learn, Then Scale</li> <li>The First Warning: A Database Under Pressure</li> <li>The Hidden Side Effects</li> <li>The Silent Telemetry Failure</li> <li>The

Evidence

🧟🤖 How I Led an AI-Native Cleanup of 120K+ dormant SaaS Tenants & Zero Customer Impact

Source