Human Review Is a Workflow State, Not a Disclaimer

Description and use

<p>“A human will review it” is a useful principle, but it is not a workflow design.</p> <p>When a small business adds AI to a sales, document, or customer-service process, the risky part is usually not the model call. It is the handoff around the model: what enters the system, what evidence is available, who can approve the next action, and what happens when the output is uncertain.</p> <p>I think of human review as a workflow state.</p> <h2> Start with a business event </h2> <p>Do not begin with “where can we add an agent?” Begin with an event the team already recognizes:</p> <ul> <li>a quote

Problem

<p>“A human will review it” is a useful principle, but it is not a workflow design.</p> <p>When a small business adds AI to a sales, document, or customer-service process, the risky part is usually not the model call. It is the handoff around the model: what enters the system, what evidence is available, who can approve the next action, and what happens when the output is uncertain.</p> <p>I think of human review as a workflow state.</p> <h2> Start with a business event </h2> <p>Do not begin with “where can we add an agent?” Begin with an event the team already recognizes:</p> <ul> <li>a quote

Outcome

<p>“A human will review it” is a useful principle, but it is not a workflow design.</p> <p>When a small business adds AI to a sales, document, or customer-service process, the risky part is usually not the model call. It is the handoff around the model: what enters the system, what evidence is available, who can approve the next action, and what happens when the output is uncertain.</p> <p>I think of human review as a workflow state.</p> <h2> Start with a business event </h2> <p>Do not begin with “where can we add an agent?” Begin with an event the team already recognizes:</p> <ul> <li>a quote

Evidence

Human Review Is a Workflow State, Not a Disclaimer

Source