I removed the under maintenance label from my Actor twice. It came back in four hours, then in one.

Description and use

Apify’s automated test system flags Actors as under maintenance when tests fail, but the flag is derived from test history, not a manual setting. The author’s Actor used an authorized connector that the test account couldn’t authenticate, causing daily failures and repeated re‑application of the flag. By first requesting a test exemption from support and then clearing the flag, the Actor remains unflagged.

Problem

Apify automatically labels Actors under maintenance when daily tests fail, but this label is derived from test history, not a manual setting, causing repeated automatic re‑application after manual removal.

Outcome

By obtaining a test exemption first and then clearing the maintenance flag, the Actor remains unflagged and functional.

Workflow

• 1. Receive maintenance notification after daily test failure.
• 2. Manually toggle "Under maintenance" off in Console.
• 3. Observe label reappears after a few hours.
• 4. Submit skip‑test request via support with explanation of connector authentication issue.
• 5. Receive approval and exemption from tests.
• 6. Clear the maintenance label again; it stays cleared.

Evidence

Actors that require some sort of authentication will always fail the tests despite being fully functional.

Source

If the Actor fails to complete successful runs for three consecutive days, the developer will be notified, and the Actor will be labeled under maintenance until it is fixed.

Source

After reviewing your situation, we've approved your request. Your Actor will now not be checked by our tests.

Source