I thought lead routing was a prompt problem until the AI assigned a California lead to nobody

Описание и применение

<p>I stopped trusting AI-first lead routing the day a valid inbound lead from California got assigned to… nobody.</p> <p>Not the wrong rep.</p> <p>Not the fallback SDR queue.</p> <p>Nobody.</p> <p>That’s the moment the whole architecture changed in my head.</p> <p>The prompt was fine. The model output looked reasonable. The bug was in the workflow logic around it.</p> <p>If you’re building CRM automation in n8n, Make, Zapier, OpenClaw, or a custom agent stack, this is the part that matters: LLMs are good at suggesting. They are bad candidates for being the final source of truth on ownership.</

Задача

<p>I stopped trusting AI-first lead routing the day a valid inbound lead from California got assigned to… nobody.</p> <p>Not the wrong rep.</p> <p>Not the fallback SDR queue.</p> <p>Nobody.</p> <p>That’s the moment the whole architecture changed in my head.</p> <p>The prompt was fine. The model output looked reasonable. The bug was in the workflow logic around it.</p> <p>If you’re building CRM automation in n8n, Make, Zapier, OpenClaw, or a custom agent stack, this is the part that matters: LLMs are good at suggesting. They are bad candidates for being the final source of truth on ownership.</

Результат

<p>I stopped trusting AI-first lead routing the day a valid inbound lead from California got assigned to… nobody.</p> <p>Not the wrong rep.</p> <p>Not the fallback SDR queue.</p> <p>Nobody.</p> <p>That’s the moment the whole architecture changed in my head.</p> <p>The prompt was fine. The model output looked reasonable. The bug was in the workflow logic around it.</p> <p>If you’re building CRM automation in n8n, Make, Zapier, OpenClaw, or a custom agent stack, this is the part that matters: LLMs are good at suggesting. They are bad candidates for being the final source of truth on ownership.</

Доказательства

I thought lead routing was a prompt problem until the AI assigned a California lead to nobody

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