Law Firm AI Intake Chatbot: What It Can and Cannot Do

Description and use

<p>An intake agent is a receptionist, not a lawyer. Here is what it may say, the lines it must never cross, a facts file you can adapt, and the disclaimer you should read first.</p> <p>A solo attorney's intake bot told a caller that her situation "sounded like a strong case" and added that she should be "well within the time limit to file." Neither sentence was something the attorney had said. Both could be read as something an attorney said, and the caller repeated both back, word for word, at the consultation. The bot was not badly built. It had simply never been told where the line was, so

Problem

<p>An intake agent is a receptionist, not a lawyer. Here is what it may say, the lines it must never cross, a facts file you can adapt, and the disclaimer you should read first.</p> <p>A solo attorney's intake bot told a caller that her situation "sounded like a strong case" and added that she should be "well within the time limit to file." Neither sentence was something the attorney had said. Both could be read as something an attorney said, and the caller repeated both back, word for word, at the consultation. The bot was not badly built. It had simply never been told where the line was, so

Outcome

<p>An intake agent is a receptionist, not a lawyer. Here is what it may say, the lines it must never cross, a facts file you can adapt, and the disclaimer you should read first.</p> <p>A solo attorney's intake bot told a caller that her situation "sounded like a strong case" and added that she should be "well within the time limit to file." Neither sentence was something the attorney had said. Both could be read as something an attorney said, and the caller repeated both back, word for word, at the consultation. The bot was not badly built. It had simply never been told where the line was, so

Evidence

Law Firm AI Intake Chatbot: What It Can and Cannot Do

Source