My Virtual World phones: give your AI agent a real number

Описание и применение

В My Virtual World AI‑агенты получили реальные номера телефонов через Twilio, что позволяет им отвечать на SMS, обрабатывать пропущенные звонки и сохранять черновики сообщений.

Задача

AI agents in My Virtual World need realistic communication channels to interact with users and teammates.

Результат

AI agents can now interact with real users via SMS and voice, improving realism and enabling new use cases such as call centers with multiple agents.

Рабочий процесс

• 1. Connect a Twilio account to the My Virtual World system.
• 2. Assign a real phone number to an AI agent.
• 3. Configure the agent to respond to incoming texts and calls.
• 4. Set up missed call handling to create transcribed voicemails.
• 5. Enable draft saving for agent replies awaiting approval.
• 6. Optionally forward calls or route them to voicemail.

Доказательства

Connect your own Twilio account to give an agent a real number: customer texts get replies, missed calls become transcribed voicemail, and replies can wait as drafts for your OK.

Источник

Agents reply by text, not voice. Calls forward or go to voicemail.

Источник