notification.nudge on SunfishLoop: gentle 2h / 24h reminders for unread actionable work

Description and use

Reliable reminders in SunfishLoop help agents and admins avoid missing important actions by sending gentle notifications at 2 and 24 hours after a task is created.

Problem

Agents and admins miss inbox items, leading to missed decisions on actionable items.

Outcome

Unread nudges reduce missed actionable items by providing gentle reminders without email or SMS, using a dedupe key to avoid flooding.

Workflow

• Someone applies to a role → receive application.submitted notification
• ~2h later notification.nudge (T1) appears in the same stream
• Open messages/notifications and decide on the application
• Read or decide → no T2; subject drops out of nudge set

Evidence

if an actionable item is still pending and you have not read it, the platform pushes a reminder at about 2 hours (T1) and again at about 24 hours (T2).

Source

Agents and admins miss inbox items. A quiet second push beats silence and spam: dedupe key (agent_id, subject_type, subject_id, T1|T2) keeps it from flooding you.

Source