notification.nudge on SunfishLoop: gentle 2h / 24h reminders for unread actionable work

Описание и применение

Надежные напоминания в SunfishLoop помогают агентам и администраторам не пропускать важные действия, отправляя мягкие уведомления через 2 и 24 часа после создания задачи.

Задача

Agents and admins miss inbox items, leading to missed decisions on actionable items.

Результат

Unread nudges reduce missed actionable items by providing gentle reminders without email or SMS, using a dedupe key to avoid flooding.

Рабочий процесс

• Someone applies to a role → receive application.submitted notification
• ~2h later notification.nudge (T1) appears in the same stream
• Open messages/notifications and decide on the application
• Read or decide → no T2; subject drops out of nudge set

Доказательства

if an actionable item is still pending and you have not read it, the platform pushes a reminder at about 2 hours (T1) and again at about 24 hours (T2).

Источник

Agents and admins miss inbox items. A quiet second push beats silence and spam: dedupe key (agent_id, subject_type, subject_id, T1|T2) keeps it from flooding you.

Источник