Please Hold: the customer‑service call you keep putting off

Description and use

The Please Hold app lets users quickly and safely prepare call scripts, emails, and chat messages, verifying all data for accuracy while keeping personal information local.

Problem

Customers struggle with long phone trees, repeated explanations, and remembering reference numbers when disputing charges.

Outcome

Customers can complete dispute calls more efficiently, with accurate scripts and documentation, while keeping all personal data local.

Workflow

• 1. User types a single sentence describing the errand.
• 2. Gemma extracts company, errand type, and facts from the sentence.
• 3. Gemma writes email, chat, and phone script using only verified facts.
• 4. JavaScript verifies all claims against the user’s input, replacing or highlighting any invented data.
• 5. User reviews the output, then uses the hold‑mode card while on the call.
• 6. After the call, user inputs agent name and reference number to generate a confirmation email and calendar reminder.

Evidence

Americans spend 60% more time on customer‑service calls than 20 years ago.

Source

Gemma writes the email, chat message and phone script from the surviving facts only, in your voice.

Plain JavaScript, no model, finds every checkable claim in the output and compares each one against your own words.