Reply Desk: a review-reply assistant for small shops, where customers' words never leave the counter

Описание и применение

Reply Desk позволяет владельцам небольших магазинов быстро отвечать на отзывы, выделяя срочные жалобы, определяя настроение и автоматически генерируя ответы в их собственном стиле, при этом данные остаются локальными.

Задача

Small businesses need to reply to reviews quickly but lack time; urgent complaints get buried under positive ones.

Результат

Reply Desk enables small shop owners to prioritize urgent reviews, automatically draft polite, signed replies, and keep customer data local, all without server or API keys.

Рабочий процесс

• Set up business details once (name, type, owner name, contact).
• Paste reviews separated by blank lines.
• Keyword check flags urgent reviews (food‑safety, health, money, staff behaviour).
• If no complaint words, classify as positive; otherwise use Gemma to determine mixed or negative mood.
• Gemma drafts a reply based on mood and owner details.
• Clean‑up pass removes placeholders, markdown, and duplicate sign‑offs.
• Owner reviews, edits if needed, and posts reply.

Доказательства

All of this runs on an open‑weight model, Gemma 3 1B, inside the browser tab.

Источник

It puts urgent reviews first. Food‑safety, health, money and staff‑behaviour complaints are flagged "Today" and moved to the top, the moment you paste them.

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It reads the mood of each review: positive, mixed or negative.

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It drafts a reply in the owner's voice, signed with their name. Unhappy customers are pointed to the owner's own contact, like a WhatsApp number, instead of an argument in public.

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