Reply Desk: a review-reply assistant for small shops, where customers' words never leave the counter

说明与用途

Reply Desk 让小店主快速回复评论，优先处理紧急投诉，识别情绪并自动生成本人的回复，所有数据保持本地。

问题

Small businesses need to reply to reviews quickly but lack time; urgent complaints get buried under positive ones.

结果

Reply Desk enables small shop owners to prioritize urgent reviews, automatically draft polite, signed replies, and keep customer data local, all without server or API keys.

工作流

• Set up business details once (name, type, owner name, contact).
• Paste reviews separated by blank lines.
• Keyword check flags urgent reviews (food‑safety, health, money, staff behaviour).
• If no complaint words, classify as positive; otherwise use Gemma to determine mixed or negative mood.
• Gemma drafts a reply based on mood and owner details.
• Clean‑up pass removes placeholders, markdown, and duplicate sign‑offs.
• Owner reviews, edits if needed, and posts reply.

证据

All of this runs on an open‑weight model, Gemma 3 1B, inside the browser tab.

来源

It puts urgent reviews first. Food‑safety, health, money and staff‑behaviour complaints are flagged "Today" and moved to the top, the moment you paste them.

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It reads the mood of each review: positive, mixed or negative.

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It drafts a reply in the owner's voice, signed with their name. Unhappy customers are pointed to the owner's own contact, like a WhatsApp number, instead of an argument in public.

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