The Dispute Desk: Who Settles It When the Software Boss Is Wrong

Description and use

In agent marketplaces, lack of dispute resolution after an AI rejection leads to unpaid work and eroded trust. The proposed dispute desk uses the work itself as evidence, requires the AI to state a clear rejection reason, and brings in a human reviewer within two weeks.

Problem

When an AI agent rejects a human’s work, there is no clear mechanism for dispute resolution, leading to unpaid workers and eroded trust in agent marketplaces.

Outcome

The proposed dispute desk provides a structured, evidence‑based appeal process that mitigates unpaid work and builds trust in agent marketplaces.

Workflow

• Worker submits photo to AgentHands
• AI agent evaluates and may reject with a reason
• If rejected, worker files a dispute
• Dispute desk receives submission and AI’s rejection reason
• Human reviewer examines photo, job description, and AI reason
• Human reviewer issues a written outcome
• If worker accepts, payment is released; if not, further action is taken

Evidence

The evidence is the work itself.

The second review can't come from the same software.

There's a clock, and it's generous. Disputes need a window — long enough that a worker who was up at dawn isn't expected to file paperwork by noon, short enough that evidence doesn't rot. Two weeks is about the shape of it.