We Automated the Approval and Kept Every Day of the Wait

Описание и применение

Автоматизация процесса утверждения сократила бумажную работу, но не ускорила общее время изменения, поскольку реальная задержка была в еженедельной встрече. Автоматизация сделала ожидание более прозрачным, но не решала проблему.

Задача

Automating approval steps reduced paperwork but did not shorten overall change lead time because the real bottleneck was a weekly board meeting.

Результат

Lead time from request to deployment did not change; automation made the existing four‑day wait invisible and professional, but did not address the real bottleneck.

Рабочий процесс

• Create pull request with template
• Template auto‑creates ticket in issue tracker
• Ticket notifies approvers via tool
• Approvers sign off in tool
• Tool logs state transitions and attaches evidence
• Deploy after approvals

Доказательства

Lead time from request to deployment did not move at all.

Источник

The delay had never been in the paperwork. It was in the weekly board meeting that approvals waited for.

Источник