We Automated the Approval and Kept Every Day of the Wait

说明与用途

自动化审批流程减少了文书工作，但未能缩短整体变更周期，因为真正的瓶颈是每周会议。自动化使等待更透明、更专业，但未解决延迟问题。

问题

Automating approval steps reduced paperwork but did not shorten overall change lead time because the real bottleneck was a weekly board meeting.

结果

Lead time from request to deployment did not change; automation made the existing four‑day wait invisible and professional, but did not address the real bottleneck.

工作流

• Create pull request with template
• Template auto‑creates ticket in issue tracker
• Ticket notifies approvers via tool
• Approvers sign off in tool
• Tool logs state transitions and attaches evidence
• Deploy after approvals

证据

Lead time from request to deployment did not move at all.

来源

The delay had never been in the paperwork. It was in the weekly board meeting that approvals waited for.

来源