You QA'd 12 AI conversations last month. Your AI had 3,400 conversations. Here's the sampling plan that actually finds problems.

Description and use

<p>The owner of a home-services franchise did the diligent thing: every Friday, she pulled two random AI conversation transcripts and read them herself. Forty-eight conversations reviewed across six months. She found one typo and one awkward greeting, fixed both, and told me she felt good about her AI oversight.</p> <p>Then I asked for the conversation count. <strong>3,412 handled conversations in six months. She had reviewed 1.4% of them</strong> — and her two-per-week sample was random in the worst sense: it sampled every conversation equally, when the problems live almost entirely in a smal

Problem

<p>The owner of a home-services franchise did the diligent thing: every Friday, she pulled two random AI conversation transcripts and read them herself. Forty-eight conversations reviewed across six months. She found one typo and one awkward greeting, fixed both, and told me she felt good about her AI oversight.</p> <p>Then I asked for the conversation count. <strong>3,412 handled conversations in six months. She had reviewed 1.4% of them</strong> — and her two-per-week sample was random in the worst sense: it sampled every conversation equally, when the problems live almost entirely in a smal

Outcome

<p>The owner of a home-services franchise did the diligent thing: every Friday, she pulled two random AI conversation transcripts and read them herself. Forty-eight conversations reviewed across six months. She found one typo and one awkward greeting, fixed both, and told me she felt good about her AI oversight.</p> <p>Then I asked for the conversation count. <strong>3,412 handled conversations in six months. She had reviewed 1.4% of them</strong> — and her two-per-week sample was random in the worst sense: it sampled every conversation equally, when the problems live almost entirely in a smal

Evidence

You QA'd 12 AI conversations last month. Your AI had 3,400 conversations. Here's the sampling plan that actually finds problems.

Source