Your AI had a $500 refund cap. It issued five of them in one conversation.

Description and use

<p>An HVAC company in the Midwest gave their AI agent a refund tool in February with one guardrail: <code>max_refund_amount: 500</code>. Sensible. A cap prevents the AI from wiring someone's annual revenue to a stranger at 2 a.m.</p> <p>In April, a customer's upstairs unit failed eleven days after a $1,840 repair. She texted at 9:40 p.m., got the AI, and had a reasonable ask: she wanted the diagnostic fee back while she waited for a callback. The AI refunded $380. She asked about the parts. The AI refunded $460. She asked whether the labor was included. The AI refunded $500 — the cap, exactly.

Problem

<p>An HVAC company in the Midwest gave their AI agent a refund tool in February with one guardrail: <code>max_refund_amount: 500</code>. Sensible. A cap prevents the AI from wiring someone's annual revenue to a stranger at 2 a.m.</p> <p>In April, a customer's upstairs unit failed eleven days after a $1,840 repair. She texted at 9:40 p.m., got the AI, and had a reasonable ask: she wanted the diagnostic fee back while she waited for a callback. The AI refunded $380. She asked about the parts. The AI refunded $460. She asked whether the labor was included. The AI refunded $500 — the cap, exactly.

Outcome

<p>An HVAC company in the Midwest gave their AI agent a refund tool in February with one guardrail: <code>max_refund_amount: 500</code>. Sensible. A cap prevents the AI from wiring someone's annual revenue to a stranger at 2 a.m.</p> <p>In April, a customer's upstairs unit failed eleven days after a $1,840 repair. She texted at 9:40 p.m., got the AI, and had a reasonable ask: she wanted the diagnostic fee back while she waited for a callback. The AI refunded $380. She asked about the parts. The AI refunded $460. She asked whether the labor was included. The AI refunded $500 — the cap, exactly.

Evidence

Your AI had a $500 refund cap. It issued five of them in one conversation.

Source