Your AI quoted $1,850. Your salesperson quoted $2,400. The customer saw both.

Description and use

<p>A commercial cleaning company asked me to look at their AI receptionist because "it keeps giving the wrong prices." I pulled 143 quotes from one quarter — every enquiry where the AI had produced a number and a human had later quoted the same job.</p> <p><strong>59 of them disagreed. That's 41%.</strong> The average gap was 18%, and in one case the AI said $1,850 and the account manager quoted $2,400 for the same square footage and the same frequency.</p> <p>The customer had both numbers in writing, four days apart.</p> <h2> It was never a model problem </h2> <p>My first assumption was hallu

Problem

<p>A commercial cleaning company asked me to look at their AI receptionist because "it keeps giving the wrong prices." I pulled 143 quotes from one quarter — every enquiry where the AI had produced a number and a human had later quoted the same job.</p> <p><strong>59 of them disagreed. That's 41%.</strong> The average gap was 18%, and in one case the AI said $1,850 and the account manager quoted $2,400 for the same square footage and the same frequency.</p> <p>The customer had both numbers in writing, four days apart.</p> <h2> It was never a model problem </h2> <p>My first assumption was hallu

Outcome

<p>A commercial cleaning company asked me to look at their AI receptionist because "it keeps giving the wrong prices." I pulled 143 quotes from one quarter — every enquiry where the AI had produced a number and a human had later quoted the same job.</p> <p><strong>59 of them disagreed. That's 41%.</strong> The average gap was 18%, and in one case the AI said $1,850 and the account manager quoted $2,400 for the same square footage and the same frequency.</p> <p>The customer had both numbers in writing, four days apart.</p> <h2> It was never a model problem </h2> <p>My first assumption was hallu

Evidence

Your AI quoted $1,850. Your salesperson quoted $2,400. The customer saw both.

Source