Your AI replies in 0.6 seconds and your first response time is still 4 hours

Description and use

<p>A dental group I worked with had an AI receptionist that answered in <strong>0.6 seconds</strong>. Their median first response time, measured across all inbound enquiries, was <strong>4 hours 12 minutes</strong>.</p> <p>Both numbers were correct. The AI was fast. The <em>business</em> was slow, because the AI was only watching one door out of five.</p> <h2> The 0.6-second reply that nobody received </h2> <p>Here's the setup. They had a website chat widget with an AI agent behind it, and it worked well — answers in under a second, correct prices, clean escalation. Then we pulled the channel

Problem

<p>A dental group I worked with had an AI receptionist that answered in <strong>0.6 seconds</strong>. Their median first response time, measured across all inbound enquiries, was <strong>4 hours 12 minutes</strong>.</p> <p>Both numbers were correct. The AI was fast. The <em>business</em> was slow, because the AI was only watching one door out of five.</p> <h2> The 0.6-second reply that nobody received </h2> <p>Here's the setup. They had a website chat widget with an AI agent behind it, and it worked well — answers in under a second, correct prices, clean escalation. Then we pulled the channel

Outcome

<p>A dental group I worked with had an AI receptionist that answered in <strong>0.6 seconds</strong>. Their median first response time, measured across all inbound enquiries, was <strong>4 hours 12 minutes</strong>.</p> <p>Both numbers were correct. The AI was fast. The <em>business</em> was slow, because the AI was only watching one door out of five.</p> <h2> The 0.6-second reply that nobody received </h2> <p>Here's the setup. They had a website chat widget with an AI agent behind it, and it worked well — answers in under a second, correct prices, clean escalation. Then we pulled the channel

Evidence

Your AI replies in 0.6 seconds and your first response time is still 4 hours

Source